Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

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Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.

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2026 LEADER

Award-winning software you can trust

50

See what customers have to say

It is easy to understand for new users.

Younger workers have a lot of expertise with mobile platforms & the UI allows them to transition seamlessly into using MaintainX expertly

U.E.
Education Management
Great integration team, super clean process

I love that you can build MaintainX to suit your company needs, and the implementation team will help you every step of the way.

Verified G2 User
True Game Changer.

This is a full-featured task manager second to none. I run Maintenance for a global chemical company, and we would be lost without MaintainX

Chris W
Maintenance Manager
Great App! User Friendly

Helped our company with everything from asset repairs to keeping track of our inventory.

Phil S.
Owner
Excellent CMMS Software

Implementation went very well. Their team is extremely supportive and responsive. Integrating our current practices and procedures into MaintainX has proven to be easier than expected.

Luke P.
Director of Facilities and Maintenance
Cannot Run The Business Without.

Before MaintainX we used a system of handwritten notes. We had zero tracking on the status of maintenance issues. Now there's accountability

Jeff S
District Manager
Effortless Work Order Management with Smart AI Insights

Guided our frontline teams with AI-powered suggestions and insights to keep every job running smoothly.

Verified User
Management Consulting
Heads and Tails above the Rest

Can’t say enough about how good it is. Has a very modern user interface and the requesters are loving it as well.

N. Hamel
Facility Manager
The Best CMMS Out There

I would call this a new generation complete CMMS solution for engineering and maintenance control. Very intuitive app and smooth workflow.

LHSUK
Maintenance
The Facility Managers Multi Tool.

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. A full-featured suite of tools to simplify facility management

Ron P
Director of Engineering
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Get more done with MaintainX

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Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets