Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphone

Screenshot of MaintainX application showing work order status

Screenshot of MaintainX application showing time & cost tracking

Trusted by leading companies

Our clients using MaintainX report

53%

Improvement in work order completion rates

38%

Decrease in MTTR (mean time to repair)

32%

Reduction in unplanned downtime

34%

Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

Screenshot of MaintainX application showing request portal for Acme Inc.

2026 LEADER

Award-winning software you can trust

Learn why thousands of organizations trust MaintainX to digitize and transform their asset maintenance and frontline-worker operations

See what customers have to say

Best Work Order App I’ve Used

After your first Work Order, you will see how useful this app is. The options seem to be endless.

Sam L.

Maintenance Manager

Helpful in automating reports and expediting tasks.

Procedure templates! Definitely saves a lot of time and eliminates inconsistent reports and reduces missed task checklists.

Arwin T

Director of Hospitality

Very User Friendly

Very user friendly & intuitive. You think to yourself, oh well this should be right here, and it is.

K. Callahan

Operations Manager

MaintainX is the reason we have gone from an overall plant efficiency of 60% to over 95%.

Scott

Maintenance Superintendent

Effortless Work Order Management with Smart AI Insights

Guided our frontline teams with AI-powered suggestions and insights to keep every job running smoothly.

Verified User

Management Consulting

The Best for your Maintenance Needs

MaintainX is the best for a moving maintenance restaurant team organized and efficient. They have the best parts inventory I have ever used.

Misty G

Maintenance Coordinator

Went Digital In No Time

This program took us from the analog world to the digital world. I love it so much and we just cracked the surface on the reporting side.

Nelson C.

VP Manufacturing

MaintainX team is outstanding in implementing an asset maintenance schedule and inventory tracking!

MaintainX implementation team did a fantastic job tailoring the app to our individual needs.

Ray S.

Maintenance Manager

Best maintenance solution I've come across to date!

It's user-friendly, & gets to the point. We love the app. I'm able to create & track maintenance requests in real-time.

Mike W

Director of Operations

Great integration team, super clean process

I love that you can build MaintainX to suit your company needs, and the implementation team will help you every step of the way.

Verified G2 User

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Get more done with MaintainX

Screenshot of MaintainX application showing asset online

Screenshot of MaintainX application in mobile app showing assets