Work Request Management

Simplify work requests, and fix faster

Reduce downtime and resolve issues faster with modern work request management.

Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing work order status
Image of maintenance worker looking at MaintainX application on a smartphoneScreenshot of MaintainX application showing time & cost tracking
Trusted by leading companies

Our clients using MaintainX report

53%
Improvement in work order completion rates
38%
Decrease in MTTR (mean time to repair)
32%
Reduction in unplanned downtime
34%
Reduction in parts inventory costs

Keep all work requests in one place

See each work request instantly as soon as it’s made. Assign it to a team or a specific technician, prioritize it against other requests, and monitor the progress from start to completion.

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Screenshot of MaintainX application showing work order assignment

Get the details you need, every time

Receive clearer work requests by customizing request forms and making certain fields mandatory. Allow requesters to select assets, locations and assignees to speed up resolutions.

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Screenshot of MaintainX application of screen to create new request

Share updates with requesters more easily

Keep everybody in the loop by centralizing your maintenance and sharing updates automatically across the facility. Allow requesters to track the status of their requests to reduce frustration.

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The MaintainX application shows work order requests and their status. The assignee is able to comment on the work order.

Set up recurring work orders for common requests

Don't wait for a request to come in before you address an expected issue. Schedule recurring work orders and preventive maintenance tasks for regular requests like oil changes or filter cleanings.

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Screenshot of MaintainX application showing work order request and calendar

Measure and improve your request management

See what requests are being completed and by who. Report to stakeholders on metrics like MTTR, work completion, downtime and more. Use data-driven insights to improve your processes.

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Screenshot of MaintainX application showing time to complete work orders

Accept requests from anyone using customizable portal

Make it easy for operators, tenants, customers and more to submit maintenance requests. Set up customizable request portals associated to assets and locations that can be accessed by simply scanning a QR code.

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Screenshot of MaintainX application showing request portal for Acme Inc.
2026 LEADER

Award-winning software you can trust

50

See what customers have to say

Easy to use and very collaborative.

It made it so much easier to track service calls and the outcomes. We needed something that'd work at all levels. This was a perfect fit!

Elia G
Director of Maintenance
It is easy to understand for new users.

Younger workers have a lot of expertise with mobile platforms & the UI allows them to transition seamlessly into using MaintainX expertly

U.E.
Education Management
Best maintenance solution I've come across to date!

It's user-friendly, & gets to the point. We love the app. I'm able to create & track maintenance requests in real-time.

Mike W
Director of Operations
Cannot Run The Business Without.

Before MaintainX we used a system of handwritten notes. We had zero tracking on the status of maintenance issues. Now there's accountability

Jeff S
District Manager
Transformational

This is a must for a business with a lot of moving parts. I tested many other platforms and MaintainX beat them all in every aspect.

Nathaniel M.
Maintenance Specialist
Excellent CMMS Software

Implementation went very well. Their team is extremely supportive and responsive. Integrating our current practices and procedures into MaintainX has proven to be easier than expected.

Luke P.
Director of Facilities and Maintenance
Easy to use and versatile.

I like how easy it is to use and train others to use. Very intuitive. The development team has also been very easy to work with.

A.F.
Administrator
Wonderful experience.

Beautiful UI. The simple user interface of MaintainX makes it a wonderful experience. Mundane tasks are now fun due to the system

Kameron K
Maintenance & Technology Director
A Premium CMMS Solution

Implementation is also a breeze if you opt to be guided by one of their expert resources. They will come up with a solid action plan and guide you through the implementation phase, with regular progress check-ins. The expert will also continuously ask if you require any further assistance, have any issues or need any additional information. It is truly a great, hands on approach to making sure that the customer is satisfied and the system is built out to meet their needs.

Kevin J
Systems Analyst
The Facility Manager's Multi-Tool

MaintainX has a simple and "sexy" UI which allows for quick team onboarding. This is a full-featured suite of tools to simplify facility management. Streamlined workflow process with transparent accountability is great benefit.

Ron P.
Director of Engineering

Get more done with MaintainX

Screenshot of MaintainX application showing asset onlineScreenshot of MaintainX application in mobile app showing assets